Terms of service
OVERVIEW
Welcome to Framed By Her! The terms “we,” “us,” and “our” refer to Framed By Her. We operate this website and online store to provide you with non-prescription eyewear and fashion accessories (collectively, the “Services”). Our store is powered by Shopify, which enables us to offer these Services.
By accessing or using our website, placing an order, or interacting with any part of the Services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, you must not use our Services.
SECTION 1 – ELIGIBILITY & ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your place of residence, or that you have provided consent for any minor dependents to use the Services under your supervision.
You agree to provide accurate, complete, and current information during checkout or account registration. You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.
SECTION 2 – PRODUCTS
Framed By Her sells non-prescription eyewear and sunglasses solely for fashion and accessory purposes. Our products are not designed for vision correction or medical use.
While we strive to display products as accurately as possible, we cannot guarantee that your device’s screen will show exact colors or details. Products may appear slightly different in person.
We reserve the right to change or discontinue any product at any time, without notice, and may limit sales to individuals or regions at our discretion.
SECTION 3 – NO REFUNDS / NO RETURNS / NO DAMAGE CLAIMS
ALL SALES ARE FINAL.
We do not accept returns, exchanges, or issue refunds under any circumstance. This includes products that arrive with minor imperfections or are damaged during shipping.
We do not offer replacements or accept responsibility for wear, breakage, or aesthetic issues once an item has shipped. Please inspect product listings carefully and ask questions before ordering by contacting us at info@framedbyher.ca.
SECTION 4 – ORDERS
All orders are subject to acceptance. We reserve the right to cancel or reject any order at our sole discretion. Orders are not considered final until payment is processed and you receive confirmation.
Please double-check your order details before submitting. We cannot cancel or modify orders once processed.
SECTION 5 – PRICING & BILLING
Prices may change at any time without notice. Prices listed at checkout are final and do not include taxes, duties, or shipping unless otherwise specified.
You agree to provide accurate billing and payment details and authorize us to charge your selected payment method for all purchases, including applicable taxes and shipping costs.
SECTION 6 – SHIPPING & DELIVERY
All delivery timelines are estimates. We are not liable for shipping delays, customs holds, lost packages, or damage during transit. Once your order is handed to the shipping carrier, title and risk transfer to you.
SECTION 7 – INTELLECTUAL PROPERTY
All content on our website—including text, images, logos, product names, and designs—is the property of Framed By Her or its licensors and is protected by copyright and trademark laws. You may not use, copy, or distribute any of our materials without prior written permission.
SECTION 8 – THIRD-PARTY SERVICES
Our site may contain tools, links, or services provided by third parties. Use of such tools is at your own risk, and we are not responsible for the terms, content, or privacy practices of third-party providers.
SECTION 9 – SHOPIFY RELATIONSHIP
Framed By Her is hosted and powered by Shopify. However, all sales are made directly between you and Framed By Her. Shopify is not responsible for any disputes, claims, or product issues.
SECTION 10 – PRIVACY
We collect personal information in accordance with our Privacy Policy [INSERT LINK]. Your information may be processed by Shopify and other service providers for fulfillment and customer service purposes.
SECTION 11 – FEEDBACK
By submitting any comments, reviews, or suggestions ("Feedback"), you grant us full rights to use, reproduce, or share them for business purposes. You must own or have permission to submit any content you share, and it must not violate any third-party rights or laws.
SECTION 12 – ERRORS & OMISSIONS
Occasionally, information on our site may contain typographical errors or inaccuracies. We reserve the right to correct errors, update content, or cancel orders if any information is inaccurate—even after an order has been submitted.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. You agree not to misuse the website, interfere with its operation, scrape content, send spam, impersonate others, or upload harmful code. We reserve the right to suspend or terminate accounts that violate these terms.
SECTION 14 – TERMINATION
We may terminate your access to the Services at any time for any reason. You remain responsible for any outstanding charges through the date of termination. Certain sections of these Terms will survive termination, including disclaimers and intellectual property protections.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as-is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that use of the Services will be uninterrupted, secure, or error-free.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Framed By Her shall not be liable for any damages—whether direct, indirect, incidental, or consequential—arising from your use of the Services or products purchased, including shipping losses or cosmetic flaws.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Framed By Her, its owners, affiliates, and Shopify from any claims, damages, or expenses resulting from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unenforceable, the rest shall remain valid and in effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any posted notices, form the entire agreement between you and Framed By Her and supersede all prior understandings.
SECTION 20 – ASSIGNMENT
You may not assign these Terms to anyone without our written consent. We may assign them without restriction.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where Framed By Her is based. You consent to exclusive jurisdiction of the courts in that region for any disputes.
SECTION 22 – CHANGES TO TERMS
We reserve the right to modify these Terms at any time by posting updates to this page. Material changes will be communicated as required by law. Your continued use of the Services after changes are posted constitutes your acceptance.
SECTION 23 – CONTACT INFORMATION
For questions or concerns, please contact us at:
Framed By Her
Email: info@framedbyher.ca
Business Registration Number: 1001241036